Refund and Returns Policy

Introduction

At Kidz Pyjamas, we want you and your little ones to be completely happy with your purchase. If for any reason you are not satisfied with your order, this Refund and Returns Policy explains how you can return items and request a refund or exchange.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return, items must be unused, unworn, and in their original condition, with all tags and packaging intact.

Items that have been worn, washed, damaged, or altered after delivery may not be accepted for return.

For hygiene reasons, certain products such as underwear or personalized items may not be eligible for return unless they arrive damaged or defective.

Defective or Damaged Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 2 days of receiving your order.

When contacting us, please include your order number and clear photos of the issue so we can review the problem and provide a suitable solution as quickly as possible.

Depending on the situation, we may offer a replacement, exchange, or full refund.

How to Request a Return

If you would like to return an item, please contact our customer support team before sending the product back.

Please include your order number and the reason for the return in your message so we can assist you quickly.

Return Requests

Email: [email protected]

Once your request is reviewed and approved, we will provide instructions on how to return the item.

Refunds

After we receive and inspect your returned item, we will notify you about the status of your refund. If the return is approved, the refund will be issued to your original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping costs are non-refundable, except in cases where the item received was incorrect, damaged, or defective.

Exchanges

If you ordered the wrong size or would prefer a different product, you may request an exchange instead of a refund. Exchanges are subject to product availability.

To request an exchange, please contact us with your order number and product details.

Return Shipping

Customers are responsible for return shipping costs unless the item being returned is damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning items to ensure they arrive safely.

Late or Missing Refunds

If you have not received your refund after it has been approved, please first check with your bank or payment provider, as processing times may vary.

If the refund still has not appeared after several business days, please contact us at [email protected] for assistance.

Contact Us

If you have any questions about this Refund and Returns Policy, please contact our support team.

Support Email

[email protected]

Our team will be happy to help and will do our best to ensure you have a smooth and pleasant shopping experience with Kidz Pyjamas.